Overview

- Submit Documents

Overview

As an alternative to mailing or faxing documents to Fidelity Investments for a specified account, submit them electronically in Wealthscape^SM. This functionality routes the documents to the appropriate department for processing. It also provides secure transmission and improved image quality over faxing.

After submitted, a confirmation number displays. If the transaction type of the submitted documents is related to account maintenance, new account setup, cashiering, or transfers of assets, you can use the number to search for the item in Service Center where you can view its attachments and track its progress.

Document submissions have the following identifiers:

• Confirmation number begins with the prefix EDS (electronic document submission)
• Request type is Other Requests
• Channel type is Document Submission

Submit Documents

If entitled, you can designate whether the submission represents a single transaction for 1 account or multiple transactions for 1 or more accounts. The designation enables you to submit bundles containing up to 10 requests in one submission.

Guidelines for submitting files:

• Maximum number of files to attach is 10.
• Maximum size of an attachment is 10 MB; maximum total for all attached files is 30 MB.
• Maximum length of a file name (without file extension) is 100 characters.
• Filename can include some special characters.
• Eligible file formats are: CSV, DOC, DOCX, JPEG, JPG, PDF, PPT, PPTX, TIF, TIFF, TXT, XLS, XLSX.

Do not attach a password protected file. These files cannot be processed by Fidelity and will result in a NIGO. Also, to ensure a good quality image, use a scanner image setting of 600dpi (lower settings, such as 100 or 300 dpi, result in a poor quality output).

1. Select Service > Service & Workflow > Document Submission.

2. If entitled, identify the submission as one of the following:

   Single transaction for one account
   Multiple transactions for one or multiple accounts

   If you select Single transaction, proceed to step 3.
   
   If you select Multiple transactions, skip to step 5.

3. Choose the Transaction Type that relates to the documents:

   Account Maintenance
   Account Opening
   Cashiering
   Transfer of Assets-In
   Transfer of Assets-Out
   
   If the documents are not related to one of the above, select Other.

4. If you select Account Maintenance, Cashiering, Transfer of Asset-Out, or Other, enter the 9-digit Account Number.
   
   

5. Select Add Attachment to browse to a document and select it. A check mark indicates the file was successfully attached.

   Repeat this step to attach additional documents.

6. If needed, to add instructions about the documents, enter text in the Additional Details box.

7. Select Verify. If the documents pass verification, the Verification window opens.

   If the documents fail verification, an error condition explains the reason. You must correct all errors before attempting to submit again. To make changes, select Edit.

8. Read the legal agreement regarding the attached documents, and select the check box to acknowledge the statement.

9. Select Submit.

   To perform another submission, select Submit More Documents.

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