The following table lists the export error messages that display below the table in the Export Status Tab.
| Error Code | Error | Error Message | Solution |
|---|---|---|---|
| 000144 | Timeout | Please go to the Saved Exports screen to run your export again. (Error: 000144) | Timeout on the web service; run the export again. |
| 009725 | No Data for the Request | No file was created because there was either no data was available for the day or there was no data that matched the entered criteria. (Error: 009725) | The export completed, but no data met the criteria. Check the criteria and run the export again. |
| 040318 | File for Open Lots is not available until the Monday following entitlement. | File for Open Lots is not available until the Monday following entitlement. (Error: 040318) | This error is generated when the user is entitled to the Tax Lots exports for the first time or if the user ran the profile containing Open Tax Lots export type for the first time and runs the profile Tuesday through Friday. |
| 040319 | No data is found for the user specified profile request of the Open Tax Lots file. | No data found for the specified export request. (Error: 040319) | This error is generated if no records were found in the database for the request to retrieve Open Tax Lots data. The reason for the error is due either to the fact that no data was loaded for the cycle date requested or if for a given filter on the profile containing the Open Tax Lots export type, no records were found in the database that matched that filter. |
| EC0001 EC0002 |
Invalid Parameter (date, export status, etc.) | An error occurred trying to deliver the file. Please contact Technical Support. (Error: #) | Profiler is sending incorrect data; retrying will not resolve the issue. Contact Technical Support. |
| EC0003 | Invalid Login | User ID not recognized. If you are a new user, please try your request again later. (Error: EC0003) | Second Level Security (SLS) issue typically caused by the delay in overnight SLS replication. Run the export again. |
| EC0006 | Cycle not finished, file not ready | The data required to create the export file is currently not available. (Error: EC0006) | The backend process failed; necessary batch jobs not completed yet. |
| EC0008 | Request for Open Tax Lots file exceeds 20,000 accounts limit | The information you requested exceeds the 20,000 account maximum. Please modify the information and try again. (Error: EC0008) | This error is generated when the user requesting an Open Tax Lots export requests information for more than 20,000 accounts as determined in the Second Level Security (SLS) for the requested group(s). |
| TCS001 | Access Denied to Directory | Unauthorized access to the specified directory. Please save your export to another directory. Go to the Saved Export screen to run your export again. (Error: TCS001) | Profiler cannot write to the directory; update the directory path or change the permissions of the current directory. |
| TCS002 | Insufficient Disk Space | Insufficient disk space available in the specified directory. Please save your export to another directory or free-up sufficient disk space in the directory. Go to the Saved Export screen to run your export again. (Error: TCS002) | There is no room remaining in the directory currently specified in the profile. Change the directory specified in the profile or clean up the disk (delete some files) to make room for the exported information. |
| TCS003 | Invalid File Path | The directory provided does not exist, is invalid or you do not have access. Please select a valid directory and resubmit your export request. Go to the Saved Export screen to run your export again. (Error: TCS003) | Check the directory currently specified; create the directory (if desired) or change the directory specified in the profile and run the export again. |
|
EC0004 |
System Error | A system error occurred trying to generate the export file. Please contact Technical Support. (Error: #) | Make a note of the system error message and contact Technical Support. |
| n/a | FebSec Authentication Error | NOTE: This message displays in the Profiler Log; it does not display in the Export Status Tab. Expired token. Please re-authenticate your User ID and Password. For further assistance, contact Technical Support. | Re-authenticate your User ID and Password. |
| n/a | No Records for Import/Export Status for Date Provided | NOTE: This warning displays for both imports and exports. | No records were found for this date. There are no status records because you did not execute any imports or exports for the given day. |
| n/a |
Profiler Stopped Working |
NOTE: No message displays in either the Profiler Log or the Export Status Tab in the case of this error. | Restart the Profiler and/or contact Technical Support. |
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