At Fidelity Brokerage Services LLC ('FBS') and National Financial Services LLC ('NFS') we recognize how heavily our clients rely on our systems and services. We also recognize that the unexpected can and does occur - from simple situations to major outages. FBS and NFS have successfully supported critical business activities during disruptions of normal business processes resulting from hurricanes, tornados, blizzards, and other natural and man-made disasters.
FBS and NFS have pre-established contingency and disaster recovery plans. Components of these plans are tested periodically to ensure effectiveness. FBS and NFS consider contingency planning to be an iterative process, requiring ongoing review, to assess various risks and appropriate responses.
FBS and NFS plans include the ability to recover from situations, including, but not limited to, unplanned evacuations, power outages, major water leaks, fire, loss of water, severe weather, and any facilities failures that may cause business interruption. Plans are designed to account for business interruptions of various lengths and scope, and require that Fidelity business units are able to recover critical functions according to their time criticality. Key features of FBS's and NFS's corporate disaster recovery planning include annual reviews of the following:
A corporate business continuity division articulates planning guidelines and coordinates response and event management across FBS and NFS. FBS and NFS also have dedicated business contingency planners to prepare and test its specific plans. FBS and NFS follow enterprise-wide guidelines for contingency planning and disaster recovery from various scenarios.
FBS and NFS mitigate risks to reduce potential issues and impact. In the event of an outage, FBS and NFS have tested plans to support recovery of its critical business functions. In addition to following the guidelines stated above, FBS's and NFS's recovery plans also include the following:
Please note that FBS's and NFS's business continuity plans are reviewed as necessary, and at least annually, to ensure they account for technology, business and regulatory changes, operations, structure or location. The plans are subject to change. You may obtain a current written copy of this notice by contacting NFS directly.
FBS's and NFS's Pandemic Strategy is designed to address preparedness and response to a pandemic, with the intent of (1) stopping, slowing or otherwise limiting the spread of a pandemic to Fidelity sites and its personnel; (2) sustaining infrastructure and (3) mitigating impact to FBS's and NFS's critical business functions and our clients. FBS and NFS continue to monitor and review the potential for a pandemic outbreak and the impacts that may result on the enterprise, including the design and testing of all possible workarounds and strategies.
The pillars of our strategy are:
Fidelity Brokerage Services LLC and National Financial Services LLC, Members NYSE, SIPC.
580478.1.0 |