Alert Descriptions

Account Alerts
Asset & Money Movement Alerts
Corporate Action Alerts
Trade Alerts
Other Alerts (Other Requests, Reports, Service Messages, Service Requests)

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Account

Account Maintenance
Account Restrictions | G Number Maintenance | Postal Address

Account Set Up
New Account

E-Signature
Pending E-Signature

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Account Restrictions

Note
Restriction codes 62, 64, 68, and 74 are excluded from these alerts. (Account Restriction Codes)

Subcategory Description Delivery Schedule
Added Restrictions A restriction is placed on an account. Tuesday-Saturday via batch
Deleted Restrictions A restriction is removed from an account. Tuesday-Saturday via batch
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G Number Maintenance

Subcategory Description Delivery Schedule
G Number Removal (Termination Alert) An advisor's G Number was removed from an account. Near real-time
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Postal Address

Subcategory Description Delivery Schedule
Postal Address Update(s) Fidelity receives notification that an account owner requested a Postal Address update with their local post office. Update the appropriate accounts and records on file to reflect this change. Via a monthly vendor feed of customers whom have updated their addresses with their local post office, Fidelity matches customer names with the associated accounts. Monthly
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New Account

Subcategory Description Delivery Schedule
New Account Number Assigned A newly created account number was assigned a Primary G Number. Near real-time - 10 minute interval
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Pending E-Signature

Subcategory Description Delivery Schedule
Account Maintenance Local Approval Notification that your firm's approval is required due to a signer completing an eSignature item associated with an existing account. Initiated when the status changes from Pending eSignature to Pending HO Approval. Near real-time
Account Setup Local Approval An eSignature signing ceremony associated with a new account setup is complete and now needs your approval/rejection. Initiated when the status changes from Pending eSignature to Pending HO Approval. Near real-time
E-Signature Action Required Alert For eSignature failures, such as pending eSignature invalid emails, canceled eSignature ceremonies, and incorrectly tagged advisor documents. Initiated when the status is Pending eSignature and the ceremony status is In Progress, Invalid Email, or Canceled eSignature, as long as the item was not canceled via Edit & Cancel in Service Center. Near real-time

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Asset & Money Movement

Money Movement
Deposit and Disbursement Status | FDIC Program | Local Approval | Periodic Investment Plan | Pre-Bounced and Bounced Checks | Remote Check Deposit | Standing Instructions | Systematic Withdrawal Plan

Transfer of Assets
Incoming TOA | Outgoing TOA

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Deposit and Disbursement Status

Subcategory Description Delivery Schedule
Check Deposit(s) The cash from a deposit into an account is available. Daily via end of day batch
Check, Directed Payee ACH, MoneyLine, Wires A change in the status of a deposit or disbursement for the following transactions: ACH , EFT, IBP, check, and wire. Includes the following statuses: Disapproved, Deleted, Identified (WR), Released Auto, Same Day Reject, and Prior Day Reject. Near real-time; 15 minute intervals
Journal Transaction(s) A change in the status of a journal transaction. Includes the following statuses: Approved, Rejected, and Cancelled. Near real-time
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FDIC Program

Subcategory Description Delivery Schedule
FDIC Coverage Limit Exceeded A customer's core account enrolled in the FDIC Program exceeded the stated insurability limit. Promontory (external source) manages the FDIC Program and provides Fidelity with daily data feeds. The alert is sent when the account and FDIC CUSIP combination balance exceeds the coverage limit. Only once per six month period
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Local Approval

Local Approval alerts are used by firms that implement the Review and Release feature in ICP.

Subcategory Description Delivery Schedule
Check Disbursement(s) A cash disbursement transaction was entered and is pending local approval at your firm before being sent to Fidelity for processing. Every 2 hours starting at 9:00 AM, ending at 3:45 PM ET
Direct Payee ACH A direct payee ACH transaction was entered and is pending local approval at your firm before being sent to Fidelity for processing. Every 2 hours starting at 9:00 AM, ending at 3:45 PM ET
EFT Disbursement(s) An electronic fund transfer (EFT) transaction was entered and is pending local approval at your firm before being sent to Fidelity for processing. Every 2 hours starting at 9:00 AM, ending at 3:45 PM ET
EFT Receipt(s) An Electronic Funds Transfer (EFT) receipt requires approval for retirement and non-retirement accounts. Monday-Friday, 10:00 AM, 11:45 AM, 1:45 PM, 3:45 PM, and 4:00 PM ET.
Journal(s) A journal transaction was entered and is pending local approval at your firm before being sent to Fidelity for processing. Every 2 hours starting at 9:00 AM, ending at 3:45 PM ET
RPA ACH Receipt An RPA ACH receipt transaction was entered and is pending local approval at your firm before being sent to Fidelity for processing. Every 2 hours starting at 9:00 AM, ending at 3:45 PM ET
Standing Instruction(s) Generated when a Standing Instruction requires approval for retirement and non-retirement accounts. Monday-Friday, 10:00 AM, 11:45 AM, 1:45 PM, 3:45 PM, and 4:00 PM ET
Wire Disbursement(s) A wire disbursement transaction was entered and is pending local approval at your firm before being sent to Fidelity for processing. Every 2 hours starting at 9:00 AM, ending at 3:45 PM ET
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Periodic Investment Plan

Subcategory Description Delivery Schedule
No Position The system performs a look-ahead check the day before a PIP is scheduled to occur to ensure the position defined in the PIP plan exists and generates an alert if the position is not located. Daily via end of day batch
PIP Failure

A PIP instruction failed a system edit performed before execution, or an EFT request. Detail includes rep code, customer name, account number, PIP Plan ID, next PIP date, symbol, and PIP amount allocated to the specified fund.

Note
Generally, if the next PIP date is 12/31/9999, the PIP is disabled, expired, converted, or has a stop request.

Daily via end of day batch
Plan Expiration The system performs a 30-day look-ahead for a PIP plan which is due for expiration and generates an alert if one is located. Daily via end of day batch
Plan Fund A PIP was established or a distribution destination was added into a fund that may be of interest to the subscriber. Daily via end of day batch
Rejected Trade Fund A trade was rejected by the fund. Daily via end of day batch
Rejected Trade General A trade was rejected for any reason other than by the fund. Daily via end of day batch
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Pre-Bounced and Bounced Checks

Subcategory Description Delivery Schedule
Bounced Check(s) Generated when a check is returned. Fidelity receives a file twice a day from UMB and compares it to the bookkeeping file from the end of the prior day. Any insufficient settled funds in the account compared to the amount of the outgoing check initiates the alert. Daily via end of day batch
Pre-Bounced Check(s) Generated in advance of a check's bouncing so corrective action can be taken. The running collected balance (RCB) is compared to the amount of the outgoing check in the UMB file and an alert is generated when a check is created with insufficient funds, for a restricted account, or for a closed account. Daily via end of day batch
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Remote Check Deposit

Subcategory Description Delivery Schedule
Advisor Reviewer

A change occurred in a remote check deposit's status.

  • Open Balanced
    Notification that the check is pending local/firm review.

    Note
    This status only applies if your firm implements the Advisor Reviewer role.

  • Received
    Notification sent to the Reviewer ID in the deposit transaction audit trail to indicate that the check was transmitted to the bank. No further action is required.
Near real-time
Advisor Scanner

A change occurred in a remote check deposit's status.

  • Open Approved
    Notification sent to the Scanner ID in the deposit transaction audit trail to indicate that the check is pending Fidelity's review and approval.
  • Received
    Notification sent to the Scanner ID in the deposit transaction audit trail to indicate that the check was transmitted to the bank. No further action is required.
Near real-time
Consumer Mobile Deposit

A check was deposited through the Fidelity Mobile App.

  • Received
    Notification that a check was received.
  • Rejected
    Notification that a check deposit was rejected.
Near real-time
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Standing Instructions

Subcategory Description Delivery Schedule
Standing Instructions Status The status of new standing instruction for the following transactions: wire, ACH, EFT (prenote), ACH (prenote), EFT (reject), and ACH (reject). Near real-time; 15 minute intervals
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Systematic Withdrawal Plan

Subcategory Description Delivery Schedule
Projected Failure(s)

The Systematic Withdrawal Plan (SWP) has insufficient funds on the 5th day prior to the run date. The alert is a notification that action may be required in preparation for the upcoming distribution and takes into consideration, running collected balance, contingent instructions on file, and funds held in plan.

  • The SWP system always looks at the plan's running collected balance (RCB) on TD-5. If there is insufficient cash in the RCB and the plan has no contingent instructions on file, the alert is sent.
  • For new plans set up with the effective date, 1st run date, no alert is sent for that period.
  • For proportionally funded plans, the plan begins to raise cash to cover the distribution on the 4th day prior to the pull date. If this plan has insufficient cash on the 5th day prior to the pull date, the alert is sent even though the next day the plan will begin the process to raise cash.
  • The list of assets held in the proportionally funded plan will not be updated until the day prior to reallocation. Therefore, the alert may be generated listing assets no longer held in the plan account.
  • Plans that are captured in the pull-forward process at year end may not receive alerts.
  • Accounts with multiple SWPs may not generate an alert as the plans are monitored individually with respect to the RCB, not in the aggregate.
Daily via end of day batch
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Incoming TOA

Subcategory Description Delivery Schedule
Fail Reversal Initiated A contra (delivering) firm initiated a request to reverse a failed position (FRV) on an Incoming TOA. Monday-Friday, 6:30 AM, 1:15 PM, and 3:15 PM ET
Fail Reversal Rejected Fidelity rejected a request to reverse a failed position (FRV) on an incoming TOA. Monday-Friday, 6:30 AM, 1:15 PM, and 3:15 PM ET
Free Receive Free receive assets from DTC were booked into an account. Monday-Friday; every 15 minutes
Incoming TOA Request(s) The transfer of assets process was initiated and Fidelity is awaiting the receipt of the assets. The transfer is in good order (IGO) with no issues. Monday-Friday via batch at 6:30 AM, 1:15 PM, and 3:15 PM ET
Incoming TOA(s) Complete An account transfer of assets from another firm to Fidelity is complete. The transfer status is closed. Monday-Friday via batch at 6:30 AM, 1:15 PM, and 3:15 PM ET
NIGO to IGO The requested information to resolve a not in good order (NIGO) transfer of assets was received and Fidelity is awaiting the receipt of the assets. The transfer status changed from On Hold to Initiation. Monday-Friday via batch at 6:30 AM, 1:15 PM, and 3:15 PM ET
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Outgoing TOA

Subcategory Description Delivery Schedule
Fail Reversal Initiated A position in a previously delivered outgoing TOA was requested to be returned. Monday-Friday via batch at 8:25 AM, 10:30 AM, 12:30 PM, 2:25 PM, and 4:15 PM ET
Fail Reversal Rejected A fail reversal request was rejected by the contra (receiving) firm. Monday-Friday via batch at 8:25 AM, 10:30 AM, 12:30 PM, 2:25 PM, and 4:15 PM ET
Outgoing TOA(s)

A list of processed deliveries for full and partial transfer in-kind transactions to ACAT and Non-ACAT participating firms. Liquidation requests are not included.

Note
Fees are charged based on the time assets are held by Fidelity. Therefore, your firm should address this alert in a timely manner since there is an impact on these fees.

Monday-Friday via batch at 8:30 AM, 10:30 AM, 12:30 PM, 2:30 PM, and 4:15 PM ET

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Corporate Action

Corporate Action Events
Fixed Income Redemption | Voluntary Corporate Action

Material Events
Fixed Event

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Fixed Income Redemption

Subcategory Description Delivery Schedule
Adjustment(s) An adjustment to any previously communicated call, partial call, put, or maturity date. Daily via end of day batch
Full Call(s) A bond and/or certificate of deposit has an upcoming call. Daily via end of day batch
Mandatory Put(s) A bond and/or certificate of deposit has an upcoming mandatory put. Daily via end of day batch
Maturities A bond and/or certificate of deposit has an upcoming maturity date. Daily via end of day batch
Partial Call(s) A bond and/or certificate of deposit has an upcoming partial call. Daily via end of day batch
Redeemed A bond and/or certificate of deposit will be redeemed. Daily via end of day batch
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Voluntary Corporate Action

Subcategory Description Delivery Schedule
Changed Offer(s) A change has been made to an offer for which a response has not yet been received from the customer. Real-time
Expiring Offer(s) An offer is scheduled to expire and a response has not yet been received from the customer. Daily via end of day batch
New Offer(s) A new voluntary corporate action was created. Daily via end of day batch
Non-Tendered Offer(s) A voluntary corporate action for which a response has not yet been received from the customer. Daily via end of day batch
Withdrawn Offer(s) An offer was withdrawn for whatever reason at the direction of the board of directors of the company making the offer. Daily via end of day batch
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Fixed Income Event

Subcategory Description Delivery Schedule
Fixed Income Event(s) A rating change occurred (upgrade or downgrade) for any bond in an account to which you have access. The source is multiple pricing vendors including IDC for municipal bond events and Reuters for corporate bond events. Near real-time

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Trade

Margin Required Action
Required Margin Action

Model & Rebalance
Geode

Trade Support
Allocation Management | Conditional Orders | DVP/RVP Trade Away | Equity and Option Orders | Money Market Settlement | Options | Prime Broker

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Required Margin Action

Subcategory Description Delivery Schedule
Due For Action Buy-In/Sell-Out information outstanding for a specific due date. Immediate action must be taken on items equal to or greater than $500. Those items less than $500 must be resolved as soon as possible. Daily via end of day batch
Legal Positions Notification that a security transfer requires special documentation in order to be processed. For example, the located security is not negotiable unless accompanied by the appropriate agreement, such as a stock power form. Daily via end of day batch
Margin Calls Information regarding margin calls taking place for the listed accounts. Due date and other critical information are provided. Daily via end of day batch
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Geode

Subcategory Description Delivery Schedule
Non-Model Securities AMP account is holding a security not in the model securities managed by GEODE. Monday-Friday, 6:30 AM, 1:15 PM, and 3:15 PM ET
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Allocation Management

Subcategory Description Delivery Schedule
Not Allocated Generated on the trade date of an executed block trade or trade away when there are no allocations associated with the block or trade away. 6:00 and 7:00 PM ET
Over Allocated Generated on the trade date of an executed block trade or trade away when there are more allocations than the trade execution amount for the block or trade away. 4:30, 5:00, 6:00, and 7:00 PM ET
Under Allocated Generated on the trade date of an executed block trade or trade away when there are only partial allocations (less than the trade execution amount) associated with the block or trade away. 4:30, 5:00, 6:00, and 7:00 PM ET
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Conditional Orders

Note
Conditional Orders alerts are not applicable to block orders.

Subcategory Description Delivery Schedule
Contingent The established contingent criteria, such as the achievement of a stock price or index level, associated with an equity or option order was met, triggering the sending of the order to the marketplace. Near real-time
One Cancels the Other Generated when two orders were placed at the same time, which are both live in the marketplace. If or when one order executes, the other order is canceled. Near real-time
One Triggers the Other Generated when two orders were placed at the same time - one being a primary order and the other being a secondary order. If or when the primary order executes, it sends the secondary order to the marketplace. Near real-time
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DVP/RVP Trade Away

Subcategory Description Delivery Schedule
Cancelled/Rebilled Trades The original trade was canceled by the executing broker and re-entered with new trade details. 9:00 AM and 1:00 PM ET
Fail to Receive/Deliver Trade settlement is failing because the securities have not been received or delivered by Fidelity. 9:00 AM and 1:00 PM ET
Fidelity Request to Cancel Fidelity sent an Attempt to Cancel Notice to the executing broker as the trade is unprocessed on settlement day. 9:00 AM and 1:00 PM ET
New DVP/RVP Trades Fidelity received a new trade from the executing broker, which requires your verification. 9:00 AM and 1:00 PM ET
Processing Errors The executing broker's trade details fail to match your supplied details, or the trade cannot be processed due to an error. 10:00 AM and 2:00 PM ET
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Equity and Option Orders

Subcategory Description Delivery Schedule
Limit Order Execution Generated for first, last, and/or all executions on Good till Canceled (GTC), Day Limit, Day Stop, and/or Day Stop Limit orders. Execution and/or Time In Force statuses can be added as filtering criteria for this alert. Near real-time
Trailing Stop Limit Trigger The trigger price was met and the order was sent to the marketplace. Near real-time
Trailing Stop Loss Trigger The trigger price was met and the order was sent to the marketplace. Near real-time
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Money Market Settlement

Subcategory Description Delivery Schedule
Trade Cancellation Either an unfunded Buy Wire or unfunded Sell Wire trade was canceled by Fidelity. These trades must be funded by the fund cutoff time or the trade is canceled by Fidelity. Buy Wire trades must be funded by the purchaser via a confirmed wire transfer and Sell Wire trades must be confirmed by the fund. Sent near real-time
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Options

Subcategory Description Delivery Schedule
Assignment(s) and Exercise(s) An option in an account either was assigned or exercised. Daily via end of day batch
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Prime Broker

Subcategory Description Delivery Schedule
Prime Broker Update(s)

A broker made a change to a prime brokerage trade.

Note
If you receive this alert, contact the associated broker. If you can do so before the nightly batch runs, the trade can be corrected without the need to complete extra paperwork.

Near real-time

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Other

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