Overview
Field Definitions

- Access Alert Manager
- Navigate Alerts
- Open Alerts
- Search for Alerts
- Subscribe to Alerts
- Set Preferences

Overview

Receive proactive notifications for processing events or conditions. This notification is referred to as an "alert." Alerts are delivered throughout the day. While some alerts are immediate, other alerts are compiled and sent according to specific schedules or status updates. Alert activities take place on Alert Manager.

Also subscribe to alerts related to Service Request and Service Message status changes and respond to these notifications. These alert subscriptions are available in both the subcategory level and the individual item level.

Alerts are grouped in a four-level hierarchy:

- 1 Class
- 2 Super Category
- 3 Category
- 4 Subcategory

Access Alert Manager

Alert Manager displays current alerts, up to 250 per page. The default display is All Alerts.

Sorting

Select a column heading to toggle between ascending and descending order. The sorting method of the grid is indicated by an arrow in the selected column heading. Sorting is maintained only for your current Alert Manager session.

Select Reports & Alerts > Alerts > Alert Manager.

Note
When first opening Alert Manager, an Alert Subscription Agreement displays and your acceptance is required to continue.

Go to:
Navigate Alerts
Open Alerts

Navigate Alerts

Use the navigation bar in the left panel of Alert Manager to view and manage your alerts and subscriptions.

• Current Alerts
  View incoming subscribed alerts received between the current time and 12:00 AM three calendar days earlier.
• Unread
  View only your unread alerts.
• Alerts by Category
  View your alerts organized by category. Select a + (plus) icon to expand an available category. If entitled, two Alerts by Category entries may display representing both Fidelity Brokerage and National Financial Services LLC (NFS).
• Past Alerts
  View your alerts received prior to 12:00 AM three calendar days earlier. The timeframe is limited to a period within the past 90 days.
• Flagged for Action
  Display the alerts you flagged for review.

Open Alerts

View the contents of an alert in the Current, Unread, or Past Alerts grid. The contents of an alert message differ based on the underlying alert. A message includes details for only those accounts to which you are authorized.

Note
You may open only one alert at a time.

1. Select the alert.

   A preview pane displays below the grid.

2. In the message, where applicable:

   To view Account Positions for a listed account, select the account number.

   To display workflow information or the definition of selected terms, select the appropriate link.

   To print the alert message, select the Print icon.

Search for Alerts

Search Current, Unread, and Past Alerts to locate specific values within the alert messages. Choose a search based on the number of parameters you want to specify. Results include only alerts satisfying all the chosen criteria. Remove your search selections at any time by selecting Clear.

• Simple Search
  Search for alerts using a single parameter.
• Advanced Search
  Search using a combination of up to five parameters in addition to the Date.

Top

Simple Search

1. From the Find drop-down list, select a search parameter:

   Account Number
   Account Owner
   Account Source
   Check Amount
   CUSIP
   Custom Short Name
   Date (Default)
   Expected Post Date - TOA
   FBSI Short Name
   Fidelity Short Name
   Item Number
   Product Class
   Symbol
   Transaction Amount - dollars
   Transaction Amount - shares

2. Specify the value to search by based on your parameter choice. For example:

   If you selected Date, in the From and To calendar boxes, enter the date range. (The date range default is set to the current day and the past three business days.)

3. Select Search.

Top

Advanced Search

Note
Search for item-level alerts by choosing the Item Number parameter. The search is based on the date the alert is triggered, not the service item creation date.

1. Select Advanced Search. Date prefills the Advanced Search window.
2. Specify dates manually or use the Calendar icons.
3. Select Add Criteria to add another parameter.

4. Specify conditions and values for each chosen parameter.

   - To delete a parameter, select its Remove link.

5. Select Search.

Set Preferences

The columns you choose to display in the grid are persistent, meaning they are maintained upon exit.

1. Select the Customize Grid (gear) icon.
2. Highlight a column, and then select Add or Remove to include your preferred columns in the Selected Columns box.
3. To adjust the order columns appear, highlight the column and choose Move Up or Move Down.

4. Select Apply.

   Note
   To set customizations back to the original system settings, select Reset columns back to default.

Field Definitions

Field	Definition
Account Number	The account number assigned by Fidelity to identify the client's mutual fund, brokerage account, retirement account, annuity contract or insurance policy, or Fidelity Charitable Gift Fund account.
Account Source	If entitled; the source of the account: Fidelity Brokerage NFS
Agency	The Agency code assigned to the account on Fidelity's brokerage system (if applicable).
Branch	The three-character branch prefix for the account.
Category	The category of the alert.
Date/Time	The date and time the alert was received by Fidelity. Format is Mmm-DD-YYYY HH:MM AM or PM ET.
Flag	Indicates an item flagged for follow-up: Hollow Flag Select a hollow flag icon to designate the item for follow-up. Solid Flag Select a solid flag icon to remove the item from follow-up. To view just your flagged items, in the left panel, select Flagged For Action.
Item Number	The Service Request item number for an item-level alert.
Product Class	The type of account associated with the alert; options are -- (indicates a traditional brokerage account) or Digital.
RR1	The registered representative (reg rep) code assigned to the account.
RR2	The registered representative (reg rep) 2 code assigned to the account.
Subcategory	The alert subcategory; alert subscriptions are set at this level.

725099.3.0