As an alternative to mailing or faxing documents to Fidelity, submit documents electronically in Wealthscape. This functionality routes the documents to the appropriate department for processing. It also provides secure transmission and improved image quality over faxing.
Once submitted, a confirmation number displays. If the transaction type of the submitted document is related to account maintenance, new account setup, cashiering, or transfers of assets, you can use the number to search for the item in Service Center where you can view its attachments and track its progress. (Search for Service Items)
Document submissions have the following identifiers:
If entitled, you can designate whether the submission represents a single transaction for one account or multiple transactions for one or more accounts. This designation enables you to submit bundles containing up to 10 requests in one submission.
Guidelines for submitting files:
Do not attach a password protected file. These files cannot be processed by Fidelity and will result in a NIGO. Also, to ensure a good quality image, use a scanner image setting of 600dpi (lower settings, such as 100 or 300 dpi, result in a poor quality output).
(If entitled) Identify the submission as one of the following:
Single transaction for one account
Submission represents one transaction for one account.
Multiple transactions for one or multiple accounts
Submission represents multiple transactions for one or more accounts.
If you select Single transaction, proceed to step 3.
or
If you select Multiple transactions, skip to step 5.
Choose the Transaction Type that relates to the documents:
Account Maintenance
Account Opening
Cashiering
Transfer of Assets-In
Transfer of Assets-Out
- If the documents are not related to one of the above, select Other.
Select Add Attachment to browse to a document and select it.
- A check mark indicates the file was successfully attached.
- To view the file, select its file name.
- To remove the file, select its Delete link.
- Repeat this step to attach additional documents.
Select Verify.
If the documents fail verification, an error condition explains the reason. You must correct all errors before attempting to submit again. To make changes, select Edit.
or
If the documents pass verification, the Verification window opens.
Select Submit.
- To perform another submission, select Submit More Documents.
Go to: Search for Service Items
Indicate how to look up the account:
Short Name (Default)
SSN/TIN
Account Number
Based on your selection, enter a value:
| Selection | Action |
|---|---|
| Short Name | Enter a full or partial account short name of at least two characters but no more than 10. The first character can include an ampersand (&), which represents a closed account. |
| SSN/TIN | Enter the full nine-digit Social Security number or tax identification number. |
| Account Number | Enter the full nine-character account number. Hyphen is not required. |
Select Search.
Up to 50 matching accounts display in ascending account number order. If the Short Name search results exceed the 50 account maximum, enter more characters to narrow the results.
665799.4.0