Overview
Field Definitions

- Search for Clients
- Select a Client
- Return to a Recently Viewed Client

- Sort Clients
- Change the View Mode (If entitled)
- Refresh the Window
- Customize the Window

Overview

If entitled, organize accounts by individuals or households known as "clients." For example, you may create a client called The Smith Family. This client may contain three individuals: John Smith, his wife, Mary Smith, and his son Jeff Smith. While John is specified as the Primary Contact, Mary and Jeff are also members of this defined client. Each individual may have his or her own accounts, but these accounts also are part of the client called The Smith Family. Clients can be multi-custodial, meaning they can contain accounts held at Fidelity, as well as accounts held away.

Search for clients to which you are authorized. You can search by client name or by client SSN/TIN. After you locate a client, you can navigate to its client information.

Different lists of your authorized clients are available. The availability of a list depends on your entitlements and how you choose to customize the window (Customize the Window):

• Recently Viewed
  Clients you have accessed during the current session. This link is disabled if you have not accessed any clients in the session.

• All
  All Clients within your firm to which you are authorized. This list appears only if you customize the window to show "All Clients." You can also elect to include in this list investors that contain only closed accounts.

• My Clients
  All client relationships created under your user ID. This list appears only if you customize the window to show "My Clients."

• Results
  Most recent set of search results for the current session. This link appears after you perform a search. When you navigate away from the window and then return, the results of your last search still populate the window.

  Note
  When your Wealthscape ID is associated with more than 2,000 clients, if you have chosen to display them, the All and My Clients links will not display until your search retrieves 2,000 or fewer results.

Search for Clients

If you already know the client name or SSN/TIN, simply enter that information and navigate directly to information for that client.

• When your ID is associated with 2,000 or fewer clients, a type-ahead feature is available.
• When your ID is associated with more than 2,000 clients, All (clients) and My Clients will not display until your search retrieves 2,000 or fewer results.

2,000 Clients or Fewer
More than 2,000 Clients

2,000 Clients or Fewer

When you have chosen to display either the All Clients list and/or My Clients list, and your ID is associated with 2,000 or fewer clients, a type-ahead feature is available. As you enter a search value, the list dynamically filters to include only those clients where the number or name includes the characters that you enter.

1. On the sidebar, select the Account Search icon.

2. From the drop-down list, select Client Name.

3. Enter two or more characters of the client name.

   The list dynamically filters to include only those clients where the name includes the characters that you enter.

   Go to: Select a Client

More Than 2,000 Clients

1. On the sidebar, select the Account Search icon.

2. From the drop-down list, select a search option and enter a value:

   Client Name
   Enter at least two characters of the client name.

   Client SSN/TIN
   Enter the last four digits of the SSN/TIN.

3. Select Search (or press Enter).

   If an exact match is found, the client information you most recently accessed opens for the client. Otherwise, Client Summary opens.

   Go to: Select a Client

Select a Client

After you select a client, it is added to your list of recently viewed clients. (Return to a Recently Viewed Client)

In the Menu column, select an arrow and then select an option from the menu that displays.
or
In the Client Name column, select a link. If you already accessed client information, the window you most recently accessed opens for the client. Otherwise, Client Summary opens.

Note
The availability of options in the menu is based on your user entitlements.

Return to a Recently Viewed Client

After you select a client, the client is appended to a list of recently viewed clients. This list is saved during the current session. The list is sorted in the order in which the clients were selected, with the most recently viewed client at the top of the list.

Select Recently Viewed.

Change the View Mode

If entitled, you can easily switch from Grid View (default) to List View when you need a more compact view of clients. In List View, there are no column headers; information displays in the following arrangement:

CLIENT NAME Type

SSN/TIN Last Modified Date/By

Menu

• When accessed on a mobile phone, the window defaults to List View.
• If you pin the window to the sidebar, it displays in List View.
• Your last selected view mode is retained as a preference the next time you sign in.

In Grid View, select the List icon.
or
In List View, select the Grid icon.

Sort Clients

The All, My Clients, and Results lists are sorted based on your default search option, whether or not that criterion is used for the search.

• If you selected to search by Client Name, the list sorts on the Client Name column.
• If you selected to search by Client SSN/TIN, the list sorts on the SSN/TIN column.

In Grid View, select a column header (with the exception of Menu).
or
In List View, from the Sort By drop-down list, select a sort option.

Refresh the Window

When the window is refreshed, the following changes occur:

• The All list is updated with any clients that have been added since the last refresh.
• The search box is cleared and, if displayed, the Results list is removed.
• The Recently Viewed list remains unchanged.
• The search option is reset to the default.
• The As of date/time is updated.

Note
The Refresh icon is available only when the All or My Clients list is shown. (Customize the Window)

Select the Refresh icon.

Customize the Window

If entitled, change the default search option, show or hide links to the All (clients) and My Clients lists, and choose which list displays by default when you access the window.

Note
Displaying All may take time to load if you have a large number of clients. If you do not need to view All, select No to remove this link from the window.

1. Select the Customize icon.

2. To indicate the default search option, select General, and then select an option such as Client Name.

3. To indicate the default client list, select Clients, and then select an option:

   None (Default)
   All Clients
   My Clients
   
   Note
   If an option above is disabled, you need to enable it first, in step 4.

4. To manage the All and My Clients lists, do any of the following:

   Option	Action
   Show the All Clients List	Indicate whether or not to display the All link: Yes (Default) Show the All link. No Hide the All link.
   Show My Clients List	Indicate whether or not to display the My Clients link: Yes (Default) Show the My Clients link. No Hide the My Clients link.
   Include investors containing only closed accounts	If you chose to show the All list, indicate whether or not to limit that list by excluding investors that contain only closed accounts: Yes (Default) Include investors with only closed accounts. No Exclude investors with only closed accounts. Note Any investor that contains only closed accounts is considered a closed investor. Closed investors are identified during the nightly batch process.

5. Select Save & Apply All.

Field Definitions

Field	Description
Client Name	The name assigned to the client relationship, up to 60 characters.
Last Modified By	The name of the user who last modified the client relationship, in last name, first name format.
Last Modified Date	The date that the client relationship was last modified, in DD-Mmm-YYYY format (e.g., 20-Jun-2019).
SSN/TIN	The Social Security Number (SSN) or Tax Identification Number (TIN) of the Primary Account Holder. The SSN or TIN is masked; only the last four digits are visible. If viewing a client relationship (and not an investor), Multiple displays instead.
Type	The type of client relationship: Empty Nest Extended Family Family Family - Children Family - No Children Family - Senior Citizen Household Retired Single Single Parent Family Unmarried Couple Other

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