Overview

- Subscribe to Alerts
- Edit Delivery Options

Overview

Subscribe to be alerted when certain events occur or statuses change. Manage your subscriptions at any time, which includes changing your delivery options or unsubscribing from the alert.

Within Alert Manager, subscriptions default to "My Subscribed Alerts," which contains the alerts to which you are currently subscribed.

Item-Level Alerts

While Service Request and Service Message subscriptions trigger alerts for every status change that meets the alert criteria, an "item-level subscription" applies to just the individual work item. (View Item-Level Subscriptions)

Subscribe to Alerts

View a list of all alerts to which you can subscribe. Subscription additions, modifications, or deletions occur in real time. Use the Expand All or Collapse All to control the display of the subscriptions.

Note
If entitled, two Manage All Alerts entries representing both Fidelity Brokerage and National Financial Services LLC may display.

1. In the left panel, select Subscriptions.
2. Select Manage All Alerts to display the alert classes.
3. Select a class; for example, Account. The categories for that class expand.
4. Select a super category; for example, Account Set Up. Its categories and subcategories open in the grid.

5. Select a check box next to an individual subcategory to subscribe to its alerts.
   or
   Select the check box next to the category to subscribe to all subcategories under the category.

   Subscription Details display below the list of alerts.

6. Choose Conditions, Statuses, and/or Delivery Options.
7. Select Save Settings.

Edit Delivery Options

In addition to viewing alerts on Alert Manager, you can specify that alerts are delivered to email addresses or posted to Wealthscape Notifications. (View Notifications)

Global Delivery
Subscription Level

Note
If delivery options are not selected, subscribed alerts display only on Alert Manager.

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Global Delivery

Specify up to three email addresses to receive alerts. These email addresses impact all current and future subscriptions. A change in an email address impacts all alerts currently delivered to the email address. You can indicate one or more as default addresses, which means those addresses will receive all alerts.

If entitled, establish two sets of default email addresses representing both Fidelity and National Financial Services LLC.

1. On the Alert Manager window, select Edit Delivery Options.
2. Enter email addresses of devices to receive alerts in the Email 1, Email 2, and/or Email 3 boxes.
3. To choose one or more email addresses as destinations to receive all alerts, choose the Set as Default check box associated with Email 1, Email 2, and/or Email 3.
4. Select Save.

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Subscription Level

Add, edit or delete delivery options for individual subscriptions.

1. In the left panel, select Subscriptions.
2. In the grid, select the subscription to edit. The Subscription Details pane opens.
3. Select or clear delivery options.
4. Select Save Settings.

Conditions

Establish up to three conditions for a subscription. The use of conditions is optional. Attempts to use the same condition more than once with display an error message. All conditions must be satisfied in order to generate the alert.

A condition is composed of the following:

• Field
  Options include Account #, Account Net Worth, Group Name, Product Class, Share Amount, and Transaction Amount.
• Operator
  Varies based on the Field selection. Options are equals (=), values (<>), greater than (>), and less than (<).
• Value
  Associated with the Field. Enter up to 20 values separated by commas for the Account # field. The Group Name Field uses type-ahead and "contains in" functionality to match your entry to an existing group to which you have access.

Statuses

Choose to receive an alert based on the status of the associated Service Message or Service Request.

Note
For the Limit Order Execution alert (Trade > Trade Support > Equity and Option Orders), select all listed statuses that are available (under Execution and Time in Force) as conditional filtering.

Service Requests Statuses
Service Messages Statuses

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Service Request Statuses

Field	Definition
Open Statuses
All Open Statuses	Includes Service Requests with any of the following: Escalated In Process Not In Good Order (NIGO) Reopen Resubmitted Saved Draft Submitted Not In Good Order (NIGO) HO Pending HO Approval
Escalated	Service Requests escalated when created or modified (if entitled) or were reopened and either moved into a separate specific work queue or placed at the top of the work queue.
In Process	Service Requests where Fidelity is working on your request but cannot make a final determination on its processing (e.g., Resolved, NIGO, or Rejected/Unable to Process) at this time.
Not In Good Order (NIGO)	Service Requests where Fidelity received the Service Request, but deemed it not in good order. Additional information must be provided by the client in order to process it.
Reopen	Requests where a Resolved Service Request was opened again because there was an issue with it (e.g., resolution did not meet expectations, error in original request, etc.).
Resubmitted	Service Requests with a NIGO status; the client modified the Service Request and added a note with the information required to resolve the NIGO.
Saved Draft	Service Requests saved by the client before their submittal to Fidelity. Therefore, the Service Requests are in a draft mode and have not been submitted. Note Drafts will not be processed until they are submitted.
Submitted	Service Requests that were sent to Fidelity for processing.
Not In Good Order (NIGO) HO	If entitled; Service Requests where your Home Office received the Service Request, but deemed it not in good order. Additional information must be provided by the client in order to process it.
Pending HO Approval	If entitled; Service Requests where your Home Office received the Service Request, but it is not yet approved.
Closed Statuses
All Closed Statuses	Service Requests with any of the following: Canceled Rejected/Unable to Process Resolved HO Resolved HO
Canceled	Service Requests deleted before being processed.
Rejected/Unable to Process	Service Requests where Fidelity received the Service Request, but either was unable to process it or rejected it.
Resolved	Service Requests completed and are considered closed.
Rejected HO	If entitled; Service Requests rejected by your Home Office.
Resolved HO	If entitled; Service Requests completed by your Home Office and are considered closed.
Initiated By Me
Initiated By Me	Service Requests initiated by you. Add this selection as another condition to the Open and/or Closed Statuses.

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Service Message Statuses

Field	Definition
Open Statuses
All Open Statuses	Service Messages with any of the following: Awaiting Client Review Not In Good Order (NIGO) Pending Responded Not In Good Order (NIGO) HO Pending HO Approval
Awaiting Client Review	Service Messages where a response is required, but not yet reviewed by your firm.
Not In Good Order (NIGO)	Service Messages where Fidelity received your firm's response, but deemed it was not in good order (NIGO). Additional information must be provided in order for Fidelity to process it.
Pending	Service Messages where your firm pended the message before responding to it or taking additional action.
Responded	Service Messages where your firm sent a response to the message to Fidelity.
Not In Good Order (NIGO) HO	If entitled; Service Messages where your Home Office received the message, but deemed it not in good order. Additional information must be provided by the client in order to process it.
Pending HO Approval	If entitled; Service Messages where your Home Office received the message, but it is not yet approved.
Closed Statuses
All Closed Statuses	Service Messages with any of the following: Replaced Resolved Rejected HO
Replaced	Service Messages replaced by a Fidelity associate. If a message contained incorrect information when it was sent to your firm, the associate can change it to the Replaced status if no action was taken yet by your firm in Service Center. The associate creates a new message with the correct information in the Replaced status, and references the Tracking #of the new message in the old message.
Resolved	Service Messages where your firm closed the message and Fidelity deemed it was in good order (IGO).
Rejected HO	If entitled; Service Messages that were rejected by your Home Office.

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