• Overview
• Adding a Subscription
• Modifying a Subscription
• Deleting a Subscription
• Adding Conditions
• Adding Statuses
• Adding Delivery Options

Overview

The Subscriptions Tab lists available alert subscriptions Classes in the left frame. Your Alerts display by default when you select the Subscriptions Tab. If you already subscribe to alerts, the right frame lists those to which you currently subscribe. If you do not subscribe to any alerts, Your Alerts contains a message prompting you to do so.

NOTE:

• When subscribing to alerts, keep in mind their hierarchy structure.
• One of the decisions you make when adding an alert subscription is whether you want the alert delivered to an optional e-mail destination in addition to the Current Alerts Tab. You can add, edit, or modify the Delivery Options by selecting the Modify Delivery Options link on the Alert Conditions screen when managing your subscriptions. However, it is helpful to add your delivery options designations before adding your subscriptions.
• Adding a new subscription and modifying or deleting an existing subscription occurs in real time, meaning the action is implemented immediately
• Mandatory Service Messages alerts are flagged with a green checkmark in the Subscribe Alert column. You cannot edit the Conditions or Statuses associated with these alerts.

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Adding a Subscription

1. Select the Subscriptions Tab. Your Alerts display by default.
2. Select the link in the left frame representing the Class containing the alert to which you wish to subscribe; its subscription screen displays. If you already subscribe to an alert, a checkmark displays in the checkbox in the Subscribe Alert column to the right of the alert's name.
3. If you wish to subscribe to all alerts in that Class, select the Select All link at top of the Subscribe Alert column to check all checkboxes in the column. NOTE: If all alerts are selected within a Class, an Unselect All link displays; select this link to remove all checkmarks.
   OR
   If you wish to subscribe to all alerts in a Super Category or Category, select the checkbox associated with the desired level in the hierarchy to check all related checkboxes.
   OR
   If you wish to subscribe to an individual alert (Sub-Category), select its associated checkbox in the Subscribe Alert column.
4. Optionally, select the Edit link in the Alert Conditions column at desired level in the hierarchy to specify up to three types of criteria, which limit the data included in an alert. These criteria are: Conditions, Statuses, and Delivery Options.
5. Use the Alert Conditions pop-up screen that displays to make your criteria choices; select the Save & Continue Editing button to save your selections. NOTE: Select the Cancel link to ignore any edits and return to the selected alert Class.
6. Repeat Steps #3 through #5 to continue adding subscriptions and criteria as desired.
7. When you finish making all your subscription and criteria choices for the selected Class, select the Save Edits button. Your Alerts displays and now lists the new subscription(s). You will receive alerts matching the subscription(s) and established criteria. NOTE: If you select a different Class at the left of the screen without saving your edits, a warning screen displays notifying you that your choices will not be saved if you continue. Select the Cancel button to return to the current Class screen or select the OK button to ignore any settings you made and display the new Class screen.

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Modifying a Subscription

1. Select the Subscriptions Tab. Your Alerts display by default.
2. Select the View/Edit link associated with the subscription you wish to edit.
3. Make your desired changes (to Conditions, Statuses, and/or Delivery Options selections).
4. After you complete your edits, select the Save Edits button. NOTE: Select the Cancel link to ignore any edits and return to Your Alerts.

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Deleting a Subscription

1. Select the Subscriptions Tab. Your Alerts display by default.
2. Select the Unsubscribe link associated with the individual subscription you wish to remove. NOTE: You can select an Unsubscribe to All link to delete subscriptions at the Category level of the alert hierarchy. If you wish to unsubscribe to alerts at the Class or Super Category level, select the desired Class in the left frame to display its subscription screen.
3. To continue with the subscription removal, select the Unsubscribe link on the confirmation screen that displays. The subscription is deleted from Your Alerts and you will no longer receive that alert. NOTE: Select the Cancel link on the confirmation screen to return to Your Alerts without deleting the subscription.

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Adding Conditions

Optionally, you can use conditions to narrow the focus of a subscription by limiting the data returned by it. You can establish up to three conditions for a subscription and up to ten (10) condition values (separated by commas) for each. A condition is composed of three components:

• Field (such as Account # or Transaction Amount)
• Operator (such as = or >)
• Value associated with the Field (such as 10000 for the Transaction Amount Field); you can enter up to ten (10) values (separated by commas) for each condition (e.g., 10000,20000,30000)

NOTE:

• Using conditions is optional.
• Although you can include up to three conditions, you cannot use the same condition more than once. If you attempt to do so, an error message displays.
• When you specify more than one condition, the conditions are ANDed together or combined. This means that all conditions must be satisfied in order for the alert to be sent.
• EXAMPLES:
  • If you establish the conditions Account # = 123456789 AND Account Net Worth > $10,000, you receive alerts for this account as long as it maintains a net worth of more than $10,000.
  • If you establish the condition Account # = 123456789,123456788, you receive alerts only for these two accounts.
  • If you establish the condition Account # <> 123456789,123456788, you do not receive alerts for these two accounts.

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Adding Statuses

Optionally, for Service Messages and Service Requests Class alerts only, you can specify that you wish to receive an alert based on the Status of the associated service message or service request. You can choose from the Statuses contained in the following tables.

• Service Requests
• Service Messages

Service Requests

NOTE: In addition to Status, you can limit the alerts you receive based on whether you initiated the service request.

Open Statuses

Status	Description
All Open Statuses	Includes service requests with any of the following Open Statuses: Escalated, In Process, Not In Good Order (NIGO), Reopen, Resubmitted, Saved Draft, Submitted, Not In Good Order (NIGO) HO, and Pending HO Approval.
Escalated	Includes service requests that were escalated when they were created or modified (if you are entitled) or were reopened and either moved into a separate specific work queue or placed at the top of the work queue (depending upon the particular service request).
In Process	Includes service requests where Fidelity is working on your request but cannot make a final determination on its processing (e.g., Resolved, NIGO, or Rejected/Unable to Process) at this time.
Not In Good Order (NIGO)	Includes service requests where Fidelity received the request, but deemed it not in good order. Additional information must be provided by the client in order to process it.
Reopen	Includes service requests where a Resolved service request was opened again because there was an issue with it (e.g., resolution did not meet expectations, error in original request, etc.).
Resubmitted	Includes service requests with a NIGO Status; the client modified the request and added a note with the information required to resolve the NIGO.
Saved Draft	Includes service requests that were saved by the client before their submittal to Fidelity. Therefore, the requests are in a draft mode and have not been submitted (and will not be processed until they are sent to Fidelity). NOTE: The service request will not be processed until/unless it is submitted.
Submitted	Includes service requests that were sent to Fidelity for processing.
NOTE: The following statuses only apply to a limited number of users.
Not In Good Order (NIGO) HO	Includes service requests where the home office received the request, but deemed it not in good order. Additional information must be provided by the client in order to process it.
Pending HO Approval	Includes service requests where the home office received the request, but it is not yet approved.

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Closed Statuses

Status	Description
All Closed Statuses	Includes service requests with any of the following Closed Statuses: Cancelled, Rejected/Unable to Process, Resolved, Rejected HO, and Resolved HO.
Cancelled	Includes service requests that were deleted before being processed.
Rejected/Unable to Process	Includes service requests where Fidelity received the request, but either was unable to process it or rejected it.
Resolved	Includes service requests that were completed and are considered closed.
NOTE: The following statuses only apply to a limited number of users.
Rejected HO	Includes service requests that were rejected by the home office.
Resolved HO	Includes service requests that were completed by the home office and are considered closed

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Initiated By Me

Criteria	Description
Initiated By Me	Includes service requests that you initiated. NOTE: You can add this selection as another condition to the Open and/or Closed Statuses. For example: all In Process service requests Initiated By Me.

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Service Messages

NOTE: In addition to Status, you can limit the alerts you receive based on the message response type and/or whether the message was firm-based.

Open Statuses

Status	Description
All Open Statuses	Includes service messages with any of the following Open Statuses: Awaiting Client Review, Not In Good Order (NIGO), Pending, Responded, Not In Good Order (NIGO) HO, and Pending HO Approval.
Awaiting Client Review	Includes service messages where a response is required, but neither you nor someone from your firm has reviewed it yet.
Not In Good Order (NIGO)	Includes service messages where Fidelity received your or your firm's response, but deemed it was not in good order (NIGO). Additional information must be provided in order for Fidelity to process it.
Pending	Includes service messages where either you or someone in your firm pended the message before responding to it or taking additional action.
Responded	Includes service messages where either you or someone in your firm sent a response to the message to Fidelity.
NOTE: The following statuses only apply to a limited number of users.
Not In Good Order (NIGO) HO	Includes service messages where the home office received the message, but deemed it not in good order. Additional information must be provided by the client in order to process it.
Pending HO Approval	Includes service messages where the home office received the message, but it is not yet approved.

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Closed Statuses

Status	Description
All Closed Statuses	Includes service messages with any of the following Closed Statuses: Replaced, Resolved, and Rejected HO.
Replaced	Includes service messages that were replaced by a Fidelity associate. If a message contained incorrect information when it was sent to you, the associate can change it to the Replaced status if you did not take action on it yet in Service Center. The associate creates a new message with the correct information, places the old, incorrect message in the Replaced status, and references the Tracking # of the new message in the old message.
Resolved	Includes service messages where either you or someone in your firm closed the message and Fidelity deemed it was in good order (IGO).
NOTE: The following status only applies to a limited number of users.
Rejected HO	Includes service messages that were rejected by the home office.

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Response

Response Type	Description
Not Allowed	Includes service messages for which a response is not allowed.
Optional	Includes service messages for which a response is optional.
Required	Includes service messages for which a response is required.

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Firm Based

Criteria	Description
Include Firm-Based	Includes service messages that are based at the firm-directed, not account-specific.

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Adding Delivery Options

Optionally, you can specify that the alert be delivered to an e-mail address in addition to the Current Alerts Tab. You can choose from up to three e-mail addresses established on the Delivery Options Tab.

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